I can't complain about my boot experiences at Ski Chalet. They did a good job of sizing the boots, making the custom insole and of injecting the silicone liners. After many years, they did a good job with the second set of silicone liners.
Avoid any ski shop when they are busy. The service you get will not be good. I've had poor service at both Ski Center and Ski Chalet when they were busy.